Service and Maintenance
Robotic Parking Systems Offer the Highest Level of Service & Maintenance
Designed with True Redundancy for Greater Reliability
Robotic Parking Systems, Inc. begins its service and maintenance programs at the design stage of the automated parking system.
Any piece of machinery or electronics made by man is prone to fail at some point. The only way to successfully overcome this inherent possibility is the strict application of TRUE redundancy throughout an entire system. This does not mean just simply installing two motors on a single machine; it also means providing two of the same machines as well as a redundancy of components in a single machine. All major components have at least one backup system and in some cases as many as four.
Additional redundancy is provided through ultra high-end fault tolerant (fT 99.999% worldwide uptime) computer servers which guarantee continuous availability. The automation software which runs the garage is powered by GE’s Cimplicity® intelligent platform which is used worldwide in processes where thousands of movements are performed on a 24 / 7 basis.
True redundancy in the design translates into a greater level of reliability and ensures uninterrupted operation. No single failure will ever result in the system being inoperable. Uptime of the system is unprecedented.
To learn more about redundancy in the Robotic Parking System. Click here
You can also review our design principles in Basics of Automation. Click here
Sophisticated Diagnostics and Remote Access
Robotic Parking System’s HMI (Human Machine Interface) is one of the most sophisticated diagnostics systems in the industry. Its patented high level warning systems provide alerts well in advance of any failures to help maintain a high level of uptime.
The HMI records every rotation of any wheel, bearing, gearbox and motor. All moving parts are recorded in real time, and any needed maintenance is immediately reported online to the service department.
The software provides up to five different alarm messaging classifications. These early warning indicators and alarms recognize and report conditions prior to a malfunction. Messages are sent to the computer system on site and can also be automatically forwarded to technicians’ beepers or cell phones. Up to three locations can be notified simultaneously.
These warnings save valuable time in correcting any reported deviations before a failure would occur.
Real-time remote access allows off-site trouble shooting by operators or the manufacturer, if needed.
Comprehensive Maintenance and 24 / 7 Hotline
Using local and remote access as well as the built-in diagnostic tools, the Robotic Parking System can be easily monitored and maintained from anywhere in the world. Most alert and warnings can be cleared in minutes.
On site diagnostics, preventative maintenance and service are all performed using only factory trained technicians.
For added coverage, Robotic Parking Systems, Inc. installs a hotline to our headquarters and GE for remote access 24 hours / 7 days with an average 20 minute response time. The Robotic Parking System can be viewed and diagnosed in real time, and our engineers can access the system remotely to trouble shoot the system.
Flexible Operation Programs to Meet Owners' Needs
According to national and international standards and guidelines, a public automated parking facility
needs to be manned during the hours of operation by a factory trained technician. Such an operator can also cover the service and maintenance functions.
Robotic Parking Systems, Inc. offers several operations and maintenance options to accommodate the individual needs of the owners.
For owners who want to use their own staff for operations and weekly maintenance functions, Robotic Parking Systems provides two sets of complete operation and maintenance manuals and will provide on site training for these personnel.
The owner may elect to have Robotic Parking Systems provide operation services. These services are performed by Robotic Service and Operations LLC, a wholy owned subsidiary of Robotic Parking Systems Inc.
Robotic Service and Operations can also propose a full management contract for the automated parking facility.
Commitment to Service
These comprehensive service and maintenance programs are indicative of Robotic Parking Systems’ commitment to a high level of reliability and the smooth operation of any of its installed systems.
A recent report from an audit performed by independent technology experts on the Robotic Parking Systems technology concludes:
- Operational safety two fold on each logical level: software and hardware
- Full redundancy by at least two identical machines per geographical area
- Hot swappable PC system supported by UPS and generator
- Several manual operation stations available for different machines
- Flexible definition of Entry / Exit Terminals indicated by traffic light on the fly
- Service plan based on threshold values for each component
- System is very solidly designed with lots of redundancy
- Highly redundant, cleverly designed system with good traceability
- Best practice compliance
- Mature, extensible system: over 15 years of experience with system design, installation & operations